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Please review the following information regarding returns and refunds for our online shopping website:
Eligibility for Returns:
- Items must be unused, in their original condition, and with all original tags and packaging.
- You have 2 days from the date of delivery to initiate a return.
- Please contact our customer support team or visit the Returns section on our website to initiate the return process.
- Before returning an item, please ensure it meets the eligibility criteria mentioned above.
- Contact our customer support team to obtain a return authorization or follow the instructions provided on our website.
- Pack the item securely, including all original packaging, and clearly mark the return authorization number on the package.
- Ship the item back to the designated return address using a traceable shipping method. Retain the shipping receipt for future reference.
- Once we receive and inspect the returned item, we will notify you of its arrival and initiate the refund process.
- Refunds may be issued in the original payment method used during the purchase or as store credit, depending on your preference.
- Please note that shipping fees and any applicable taxes or duties are non-refundable.
- The time it takes for the refund to be processed and reflect in your account may vary depending on the payment method and financial institution.
- Typically, refunds are processed within 7 business days from the date we receive the returned item.
Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please contact our customer support team immediately.
- We may require you to provide photographs or other evidence of the damage or defect.
- We will work with you to arrange a replacement, repair, or refund, depending on the circumstances.
It is important to note that this return and refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
If you have any further questions or require assistance, please reach out to our customer support team, and we will be happy to assist you.